— Store Policies

Refund & Return Policy

We want every piece of porcelain to bring joy to your table. If your order falls short of perfection, our straightforward return process ensures complete peace of mind.

• Clear Standards

Return Guidelines & Timeline

Review our simple conditions for processing returns, replacements, and refunds on pristine dinnerware and handcrafted sets.

30-Day Return Window

Damage Replacement Guarantee

Prompt Refund Processing

Unused items in original packaging with protective wraps may be returned within thirty days of delivery for a full refund.

Porcelain broken during transit is replaced immediately at no cost. Send photos of the damaged piece within 48 hours of arrival.

Once received and inspected at our warehouse, approved refunds are credited back to your original payment method within five business days.

Simple Process

Four Steps to Return

Submit Request

Pack Securely

Ship Package

Receive Refund

Contact our client care team with your original order number and item details to request a return authorization.

Repack items in original boxes with full internal padding to ensure ceramic pieces arrive undamaged.

Attach the provided prepaid shipping label and drop off the box at any authorized carrier location.

Receive automated email verification and complete credit refund as soon as items pass quality inspection.

Contact Client Care

Need Assistance with Returns?

Our customer care concierge is available daily to assist with damaged orders, return labels, or exchange requests.